Terms & Conditions
Refund and Returns Policy
Pet island will only accept returns for damaged or faulty goods that are not opened. Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages – this includes customers who are not happy with the efficacy of our products.
We do not accept returns or issue refunds for 'change of mind' purchases or products that have been opened. We do not have a 'money back guarantee'.
If you did not achieve the desired physical or aesthetic outcome from taking our products, or if you experienced any adverse reactions from any of the ingredients listed in our products, we will not issue refunds as these conditions are not a result of the product being damaged or faulty.
Although every measure is taken to ensure your product reaches you in a satisfactory condition, sometimes things can be damaged in transit.
If you receive an item that is faulty or damaged, please email us at with the details of your order, photographs & the batch number of the affected product so we can walk you through the refund (or exchange) process.
Refunds & exchanges for faulty or damaged product will only be issued once we have received the item back in-store. In these circumstances, we will refund the cost of shipping that was required to send the product back to us.
Refunds may be subject to a transaction fee of 5% which covers the fees incurred with our payment gateway provider.
For consumer safety, we do not offer returns or refunds on our products outside the above circumstances.
Wrong Order Received
If you have received the wrong order please email us at as soon as it arrives and we will replace it once the incorrect product has been returned back to us.
Once your order has been received & packed by our dispatch team, we are not able to cancel or refund your order.
If you have purchased using After pay, Laybuy, or Oxipay please be aware that changes or cancellations cannot be made to your order once confirmed.
Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.
Pet island cannot take responsibility for any missing items that have been incorrectly addressed by the customer.
If your order has not arrived within 5 working days in New Zealand (not including public holidays) please phone your local CourierPost outlet or track your order online here. You will need the tracking number from your tracking email. If they are unable to locate your order, please email us at .
International orders may attract local customs taxes or duties on arrival to your country. These taxes / duties are required to be paid by the purchaser and are not the responsibility of Pet island . No refunds will be issued for orders where taxes / duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax / duty likely to be charged prior to placing your order.
All international orders are sent via DHL Express or NZ Pose Express. Please use their tracking service to track your delivery here for DHL and here for NZ Post. Please only email us at if your parcel has been lost.
Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call / collect. We cannot resend product free of charge outside New Zealand if your order gets returned to us.
The material provided on this website is for information purposes only. It is not intended to replace medical advice or be a treatment for any medical condition. We highly recommend consulting a health professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own medical condition.
Information and statements regarding Pet island supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Information and related materials on this site are subject to change without notice. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Pet island makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.
Although the Pet island website may include links providing direct access to other Internet resources, including external web sites, Pet island is not responsible for the accuracy or content of information contained in these sites.